Answers to common questions — and a real person when you need one.
Email us and we'll get back to you, usually within 1–2 business days. Include your device, app version, and what happened.
MediGuard runs in your browser and on Android today. The iPhone app is coming soon.
For the smart-clip Bluetooth features, use the full app build (not a preview). Need an install link? Contact us.
Open the scanner and photograph a prescription label or medication box. MediGuard reads the label, identifies the medication, and shows any interaction or allergy concerns. Good lighting and a flat, in-focus label give the best results.
Yes. Sensitive health fields are encrypted (AES-256-GCM), access is tied to your account, and we never sell your data. Providers can see your information only if you share it with a one-time consent code. See our Privacy Policy for details.
Yes. You can securely connect your MyChart account to bring your conditions, medications, allergies, and lab results into MediGuard — only after you explicitly consent. Your record is encrypted, you choose whether it's summarized into your profile, and you can disconnect and remove it at any time.
Sensitive health data is encrypted at rest with AES-256-GCM and protected in transit. Access is tied to your account, provider access requires a one-time consent code you control, and we never sell your data. You can download a full copy of your data or delete your account and everything in it from Settings.
Power on the clip, then open the app's Medications tab and tap the Bluetooth icon. Make sure your phone's Bluetooth and Location are on (Android requires Location for Bluetooth scanning). Select "MediGuard Clip" when it appears, then assign the medication it holds so each bottle-open logs a dose automatically.
Yes. Upload a photo or PDF of a blood/lab report and MediGuard extracts the values, reads them against your history, and gives an urgency-rated, plain-language summary. It's informational and doesn't replace your doctor's interpretation.
Open a lab result and use Share PDF, Print, or Email to send it. To give a provider ongoing access, generate a one-time consent code in the app; you can revoke it at any time.
No. MediGuard offers informational support to help you stay organized and aware. It is not a medical device and does not replace professional diagnosis or treatment. For urgent symptoms, call your local emergency number.
You can delete individual records in the app, or remove your entire account, which deletes your associated data. Need help? Email support@mediguard.app.
We're happy to help. Reach us at support@mediguard.app — please don't include full medical record numbers or other data you'd rather not send by email.
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